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Digital Health & Patient Experience
Digital Health & Patient Experience
At Serene Medical Complex and Research Center, we recognize that modern healthcare goes beyond clinical excellence; it must also be efficient, accessible, and patient-friendly. That’s why we have integrated digital health solutions and innovative technologies into every aspect of patient care, ensuring a seamless, responsive, and satisfying healthcare journey for every individual we serve.
What we offer
Our Digital Health & Patient Experience framework is designed to reduce waiting times, enhance communication, streamline services, and empower patients to make informed decisions about their health.
Electronic Medical Records (EMR)
Our fully integrated Electronic Medical Records system enables secure, paperless documentation of a patient’s complete medical history. This ensures:
Accurate, real-time access to patient data for doctors and nursing staff
Seamless care transitions between departments
Reduced errors and duplications in treatment plans
Quick retrieval of lab reports, imaging results, and prescriptions
Patients benefit from faster service, improved diagnosis accuracy, and continuity of care even during follow-up visits.
Care Coordinators & 24/7 Helplines
Every patient at Rasheed Akhtar Hospital has access to dedicated Care Coordinators, who serve as a direct point of contact for:
Appointment reminders
Test preparation guidance
Admission/discharge assistance
Insurance and billing queries
Additionally, our 24/7 helplines ensure that help is always available, whether it’s a question about symptoms, guidance for a procedure, or emotional reassurance.
Automated Feedback System
We are committed to transparency and continuous quality improvement, and our automated feedback system plays a critical role in this Mission.
After each visit or discharge, patients can submit feedback via:
SMS/Email links
On-site kiosks
Patient apps
Our Quality Assurance Team reviews this real-time data to improve services, identify training needs, and recognize outstanding staff performance.
Virtual Consultations & Online Appointments
Healthcare should be accessible from anywhere, and at Rasheed Akhtar Hospital, it is.
Virtual Consultations allow patients to connect with their doctors via video calls, ideal for follow-ups, second opinions, or non-emergency care.
Online Appointment Booking offers a convenient, user-friendly portal to schedule visits without phone calls or physical queues.
This approach supports busy professionals, elderly patients, and those with mobility or travel limitations, ensuring no one is left behind in accessing quality care.
Transforming Care through Smart Systems
We continue investing in Hospital Information Systems (HIS), AI-assisted diagnostics, and cloud-based storage to enhance clinical decision-making and patient empowerment. Every digital touchpoint is designed with data security, usability, and speed in mind.
At Rasheed Akhtar Hospital, we don’t just provide care, we create a complete experience, where technology meets trust and patients remain at the heart of everything we do.
